Terms of service.

Requesting service

Submitting a form on this website is a request for service, not a confirmed order. Service begins only after we verify your address, confirm a delivery schedule, and agree a final price with you.

We may decline or delay a request if your address is outside a delivery route, if access is impractical, or if we cannot supply the volume you need.

Pricing and billing

Plan prices shown on this website are monthly recurring charges for the number of five-gallon bottles listed on the plan. Add-on prices are estimates and are subject to final supplier and equipment pricing.

We confirm your total, including any deposit and add-ons, before your first delivery. Prices may change with reasonable notice to you.

Minimum order applies. Minimums for one-time orders are confirmed when we verify your address.

Bottles and deposits

• Five-gallon bottles are loaned to you for the length of your service and remain our property.
• A refundable bottle deposit of $15 to $20 per bottle may apply, subject to final supplier pricing.
• Your deposit is refunded when the bottles are returned in reusable condition at the end of service.
• Bottles that are not returned, or that are returned damaged or contaminated, may be charged against the deposit.

Deliveries and bottle exchange

Deliveries run on scheduled route days. We will tell you your route day when we confirm your address. Route days can shift for weather, vehicle, or access reasons, and we will let you know when that happens.

Each delivery is an exchange: set your empty bottles out in the agreed spot before your scheduled visit and we will replace them with full ones.

• Keep the delivery path clear and safe, including of snow and ice.
• Tell us about gates, codes, elevators, docks, and building hours before your first delivery.
• Bottles left outside at your request are left at your risk once delivered.

Water and product claims

Fresh Water Delivered is a delivery service. We do not bottle our own water, we do not operate a spring or bottling plant, and we do not market our product as spring water.

We deliver sealed five-gallon bottles of purified drinking water. We make no claims that the water treats any condition, removes any specific contaminant, or is safer than any other drinking water source.

Cooler rental

Cooler rental is an add-on to a delivery plan and depends on available inventory. Available models, rental terms, and the final monthly price are confirmed before any equipment is delivered.

Rented equipment remains our property. You are responsible for keeping it in working condition, minus normal wear, and for returning it when rental ends.

Changing, pausing, or cancelling

Call 480.371.8828 or email hello@freshwaterdelivered.com before your next scheduled delivery to change your plan, pause service, or cancel. Changes requested after a delivery has been loaded may take effect from the following visit.

When service ends, return all bottles and any rented equipment so your deposit can be released.

Payment

No payment is collected through this website. Payment arrangements are made directly with you after your plan and price are confirmed.

Liability

We are responsible for delivering the bottles you ordered in the condition we received them. We are not responsible for losses caused by circumstances outside our reasonable control, including supply interruptions, severe weather, or access being blocked at your address.

Nothing in these terms limits any liability that cannot be limited under applicable law.

Website content

Service areas listed on freshwaterdelivered.com are proposed unless we have confirmed coverage for your specific address. Content on this site is provided for information and may change.

Governing law

These terms are governed by the laws of the state in which your delivery address is located: Michigan for Michigan addresses, and Arizona for Arizona addresses.

Contact

Questions about these terms can go to hello@freshwaterdelivered.com or 480.371.8828.